Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

We treat all your personal information as confidential and will only be used to fill your order. At no time do we share any of our customers’ information with any other parties. We only retain customer contact information in the interest of further communication.

We will never pass on your email address on to a 3rd party for marketing purposes or  store your credit card details in our database or on our servers.

When you create a shopping account while ordering online you are given the option to receive information from us via e-mail about products, promotions or special offers. If you don’t want to be contacted, make sure you tick the appropriate box as you go through the registration process. You can unsubscribe from our contact list at any time by replying to a promotional e-mail with the word “unsubscribe” in the subject line.

Information security

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.  We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.  It is important for you to protect against unauthorised access to your password and to your computer.

Be sure to sign off when you finish using a shared computer.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.

Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website.

Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

If you are still concerned about how your personal information is used or you would like your information removed from our files, please contact us.